Skip to main content
Question

Log in issues on the app and website

  • May 29, 2026
  • 1 reply
  • 11 views
J
Community Member

I have a mobile sim with ID. However it is saying that I am not a member and do not have a sim with them and will not let me log in.

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@Julie123,

     

    Thanks for getting in touch.

     

    If you haven't registered for an online account yet, please try the following:

    • Download the iD Mobile app or visit the iD Mobile website
    • Select Register
    • Enter your iD Mobile number
    • Enter your surname and date of birth exactly as they appear on your account
    • Follow the on-screen instructions to create your login details

     

    If you've already registered and are receiving a message saying you're not a customer or don't have a SIM with us, please double-check that the details you're entering match those on the account.

     

    Should the issue continue, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement