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Community Member
May 29, 2026
Question

Log in issues on the app and website

  • May 29, 2026
  • 1 reply
  • 13 views

I have a mobile sim with ID. However it is saying that I am not a member and do not have a sim with them and will not let me log in.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 31, 2026

    Hi ​@Julie123,

     

    Thanks for getting in touch.

     

    If you haven't registered for an online account yet, please try the following:

    • Download the iD Mobile app or visit the iD Mobile website
    • Select Register
    • Enter your iD Mobile number
    • Enter your surname and date of birth exactly as they appear on your account
    • Follow the on-screen instructions to create your login details

     

    If you've already registered and are receiving a message saying you're not a customer or don't have a SIM with us, please double-check that the details you're entering match those on the account.

     

    Should the issue continue, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.