Hi, it is the app change? I just want to log in to check about the direct debit, the money should out from bank yesterday..But I check it not..Just want to check everything okay.

Or it is combined with curry app?

Hi ​@Siew lok bou,

The App itself has not changed. I understand that you are trying to log in and check that everything is working correctly.

We’d be happy to help you with this. Please could you respond to the previous message I sent so we can review your details and take this further for you.

Once we have your response, we’ll be able to assist you promptly.

Thanks.

I don't kNow how to respond , I try mark it or click the link u send, but no private message yet..So what should I do?

Hi ​@Siew lok bou,

Please click here to access the private chat: https://community.idmobile.co.uk/inbox/overview

Regards,

Gemma M

The iD Mobile Social Media Team

Hi, I’m unable to login via the app or my browser since this morning? I’d asked for a new order of a SIM to be cancelled yesterday, but that was all? 

Any help appreciated.

Hi ​@Blackstar,

We're aware that customers are unable to use the iD Mobile app or access my.idmobile.co.uk. Our team is working hard to fix this as soon as possible.

We're sorry for the disruption and thank you for your patience.

Customers are unable to use the iD Mobile app. | iD Mobile Community

Thanks,
Hosai