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i cant lig in to my id mobile app account?

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Morning, I can't log in to my ID mobile app account? Two days ago still can log in, now can't , I don't know why?

app/my account

K

Kwanele ZAnswer

iD Mobile Employee

Hi @Siew lok bou,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kwanele ZAnswer

iD Mobile Employee

Hi @Siew lok bou,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Siew lok bouAuthor

New Contributor

Hi, it is the app change? I just want to log in to check about the direct debit, the money should out from bank yesterday..But I check it not..Just want to check everything okay.

S

Siew lok bouAuthor

New Contributor

Or it is combined with curry app?

K

Kwanele Z

iD Mobile Employee

Hi @Siew lok bou,

The App itself has not changed. I understand that you are trying to log in and check that everything is working correctly.

We’d be happy to help you with this. Please could you respond to the previous message I sent so we can review your details and take this further for you.

Once we have your response, we’ll be able to assist you promptly.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Siew lok bouAuthor

New Contributor

I don't kNow how to respond , I try mark it or click the link u send, but no private message yet..So what should I do?

Gemma M

iD Mobile Employee

Hi @Siew lok bou,

Please click here to access the private chat: https://community.idmobile.co.uk/inbox/overview

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

Blackstar

New Contributor

Hi, I’m unable to login via the app or my browser since this morning? I’d asked for a new order of a SIM to be cancelled yesterday, but that was all?

Any help appreciated.

Hosai W

iD Mobile Employee

Hi @Blackstar,

We're aware that customers are unable to use the iD Mobile app or access my.idmobile.co.uk. Our team is working hard to fix this as soon as possible.

We're sorry for the disruption and thank you for your patience.

Customers are unable to use the iD Mobile app. | iD Mobile Community

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.