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i cant lig in to my id mobile app account?

  • May 2, 2026
  • 6 replies
  • 34 views
S
New Contributor

Morning, I can't log in to my ID mobile app account? Two days ago still can log in, now can't , I don't know why?

Best answer by Kwanele Z

Hi ​@Siew lok bou,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

    6 replies

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • Answer
    • May 2, 2026

    Hi ​@Siew lok bou,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      S
      New Contributor
      • Siew lok bou
      • Author
      • New Contributor
      • May 2, 2026

      Hi, it is the app change? I just want to log in to check about the direct debit, the money should out from bank yesterday..But I check it not..Just want to check everything okay.

      S
      New Contributor
      • Siew lok bou
      • Author
      • New Contributor
      • May 2, 2026

      Or it is combined with curry app?

      K
      iD Mobile Employee
      Forum|alt.badge.img+3
      • Kwanele Z
      • iD Mobile Employee
      • May 2, 2026

      Hi ​@Siew lok bou,

       

      The App itself has not changed. I understand that you are trying to log in and check that everything is working correctly.

      We’d be happy to help you with this. Please could you respond to the previous message I sent so we can review your details and take this further for you.

      Once we have your response, we’ll be able to assist you promptly.

       

      Thanks.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      S
      New Contributor
      • Siew lok bou
      • Author
      • New Contributor
      • May 2, 2026

      I don't kNow how to respond , I try mark it or click the link u send, but no private message yet..So what should I do?

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+8
      • Gemma M
      • iD Mobile Employee
      • May 2, 2026

      Hi ​@Siew lok bou,

       

      Please click here to access the private chat: https://community.idmobile.co.uk/inbox/overview

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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