Hi there, sorry to hear that ​@Thenac. Did your voicemail work as normal previous to this on our network?

What phone do you have?

Thanks,

Tyler

Yes, was working fine until recently. I gave a Samsung A34

Hi there ​@Thenac, sorry to hear that. Have you tried disabling and then re-enabling voicemail at all?

Have you tried restarting your phone?

Thanks,

Tyler

Yes, tried both. 

Sorry that’s not helped ​@Thenac. Are you using the SIM card associated with your plan and number to confirm?

When you go into phone settings, is your phone number showing correctly?

Thanks,

Tylre

Yes, and yes. Had the same number for years, voicemail has always been fine but suddenly I get the message "first set up your pin by calling from your phone. Which I'm doing.

Sorry to hear that ​@Thenac. It’s certainly odd it’s just started happening now.

I’d recommend turning Voicemail off for a few hours now, and then re-activate it later on, and retry, and give it some time to sort itself out. If it doesn’t for whatever reason, please get back in touch here and we’ll investigate further with you.

Thanks,

Tyler

Absolutely no change. Still "first set up your pin. To do this, call is from your phone..."

Hi there ​@Thenac, sorry to hear that. Due to the issues raised, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hi ​@Tyler C, 

I have the same issue, what’s the solution to break this loop? I’ve already tried all above mentioned workaround solutions, but none worked.

Thanks

Hey there ​@eizeddin, sorry to hear that. What phone do you have?

Thanks,

Tyler