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New Contributor
July 30, 2025
Question

Voicemail loop

  • July 30, 2025
  • 11 replies
  • 59 views

My voicemail is on a loop. I call from my id mobile number and it says "to log in, call us from your id mobile phone number". But I am calling from that number.  Any clues?

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    11 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Hi there, sorry to hear that ​@Thenac. Did your voicemail work as normal previous to this on our network?

     

    What phone do you have?

     

    Thanks,

    Tyler

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    ThenacAuthor
    New Contributor
    July 30, 2025

    Yes, was working fine until recently. I gave a Samsung A34

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Hi there ​@Thenac, sorry to hear that. Have you tried disabling and then re-enabling voicemail at all?

     

    Have you tried restarting your phone?

     

    Thanks,

    Tyler

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    ThenacAuthor
    New Contributor
    July 30, 2025

    Yes, tried both. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Sorry that’s not helped ​@Thenac. Are you using the SIM card associated with your plan and number to confirm?

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tylre

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    ThenacAuthor
    New Contributor
    July 30, 2025

    Yes, and yes. Had the same number for years, voicemail has always been fine but suddenly I get the message "first set up your pin by calling from your phone. Which I'm doing.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Sorry to hear that ​@Thenac. It’s certainly odd it’s just started happening now.

     

    I’d recommend turning Voicemail off for a few hours now, and then re-activate it later on, and retry, and give it some time to sort itself out. If it doesn’t for whatever reason, please get back in touch here and we’ll investigate further with you.

     

    Thanks,

    Tyler

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    ThenacAuthor
    New Contributor
    July 31, 2025

    Absolutely no change. Still "first set up your pin. To do this, call is from your phone..."

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 1, 2025

    Hi there ​@Thenac, sorry to hear that. Due to the issues raised, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 29, 2025

    Hi ​@Tyler C

    I have the same issue, what’s the solution to break this loop? I’ve already tried all above mentioned workaround solutions, but none worked.

    Thanks