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Question

reset password issue

  • July 27, 2025
  • 1 reply
  • 81 views
H
Community Member

Hello,

I can't find live chat to ask this so hoping I can get a link on here. My password has stopped working, reset password does not send an email, therefore I can't log into my account anymore. This issue seems to have appeared a lot of times, and doesn’t look like it has been resolved. My email address is working normally, I've checked my spam, I've entered my email correctly.

Thanks

    This topic has been closed for replies.

    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • July 28, 2025

    Hi ​@Helenswift,

    Welcome to the Community!

    The link below will help you further with your password reset. If you require further assistance, please let us know.

     

    Kash

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