What a lame response from id mobile. There are so many id mobile customers with the same problem. All of which have signed up on the promise of this offer which isn't being honoured. They call that a scam.

Id mobile why are you not doing anything to investigate all these conveniently  'untracked' orders made through giftcloud?

You are turning new customers into 'i will never use ID mobile again and will tell everyone I know not to use them either'

Totally! So frustrating and no one to talk to to discover why this has happened. Have been passed from pillar to post!

​@Taylorc ​@Anon,

I would advise that you visit the link below if you are having any issues.

You can contact them here - How do I contact Giftcloud? – Giftcloud

I can understand your frustration with this but this isn’t a promotion directly from us we are only able to assist with promotions that we provide directly.

Kash

I have contacted Giftcloud who say they have contacted you and that the offer was not tracked and therefore the voucher can not be provided. When I expressed my unhappiness at the situation they suggested I contacted you. You are now suggesting I contact them so I'm not sure what else to do! 

Unfortunately, there’s nothing you can do. Since your order wasn’t tracked, you won’t receive the perk you expected.

Hey there ​@Taylorc, unfortunaely, if GiftCloud has advised this, there’d be nothing we can do I’m afraid, as the promotion is offered and handled by themselves.

Thanks,

Tyler

Sadly it looks like i have the same issue - i signed up on my birthday last october with my wife, father and mother, they all got theirs and i didn’t get mine. I reached out to giftcloud weeks ago giving all my information as i still have confirmation of everything - i signed up via moneysaving expert like many others and should have recieved the 38 pound but nothing and no email update from them after using their ontact form - not happy - will probably set up a new topic about this if i need to.. which it seems i do need to :(