Hi there,I am trying to register a Scottish Power of Attorney for my mother as she’s no longer able to manage her affairs.I’ve tried using the ID Mobile live chat about half a dozen times over the past few weeks but every time I’ve done this I’ve received the same response: “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”.I’ve tried at all sorts of times between 9am and 5pm across many different weekdays and have received the same response so I assume that the system for POAs is broken. This has been hugely frustrating.Can you please tell me how to register the POA or contact a human?Thanks

Hi there @wave1822, sorry to hear that. When using the live-chat, have you asked to speak to an agent via the link below? We’d recommend asking to speak to an agent first, and waiting for an agent, before mention the POA etc, as the bot may have trouble understanding what to do next, and an agent would need to handle this.https://www.idmobile.co.uk/live-chatIf you try the above and have issues, let us know here, and we’ll drop you a PM.Thanks,Tyler

Trying to Register Power of Attorney but Live Chat won't put me through to an agent

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