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Question

Unable to reset password for App

  • July 28, 2025
  • 3 replies
  • 54 views
M
New Contributor

Hi,

 

Ive had the app and never previously had an issue.

 

The app has signed my account out and now I’m unable to log in.

 

I try to request for my password to be reset but I don’t receive an email for me to be able to do this.

 

How can I reset my password and regain access to the app.

 

its the same when trying to log in online.

      3 replies

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • July 29, 2025

      Sorry to hear this ​@MrMcCreath84 

      Have you checked your junk/spam folders for the reset email?

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      C
      New Contributor
      • Chin19
      • New Contributor
      • November 4, 2025

      I am the same, nothing in junk or spam either?? 

      M
      iD Mobile Employee
      Forum|alt.badge.img+1
      • Marquerita T
      • iD Mobile Employee
      • November 4, 2025

      Hi ​@MrMcCreath84  and ​@Chin19 Am sorry to learn of the problems you are facing with the app. Can you please try to re-register or create a new password for yourself by using the following link: https://my.idmobile.co.uk/login.  If this does not resolve the issue, can you please join us for a private chat via the following link https://community.idmobile.co.uk/inbox/overview 

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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