Unable to reset password for App

Forum|Forum|1 year ago
July 28, 2025
3 replies
92 views

Hi,

Ive had the app and never previously had an issue.

The app has signed my account out and now I’m unable to log in.

I try to request for my password to be reset but I don’t receive an email for me to be able to do this.

How can I reset my password and regain access to the app.

its the same when trying to log in online.

Siân W

iD Mobile Employee

Sorry to hear this @MrMcCreath84

Have you checked your junk/spam folders for the reset email?

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C

Chin19

New Contributor

I am the same, nothing in junk or spam either??

M

Marquerita T

iD Mobile Employee

Hi @MrMcCreath84 and @Chin19 Am sorry to learn of the problems you are facing with the app. Can you please try to re-register or create a new password for yourself by using the following link: https://my.idmobile.co.uk/login. If this does not resolve the issue, can you please join us for a private chat via the following link https://community.idmobile.co.uk/inbox/overview

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.