I am a returning customer to ID mobile after 9 months.
I have my new sim, but I am unable to create my account as my email address is still registered to the old expired contract. I get a message saying there’s been use for 6 months.
How can get my account activated with my email, or release my email from being tied to the old contract so that I can create an account for the new contract I have just taken out.
Best answer by Ryan
Welcome back! As your email address has already been used as the username for a previous account, you will need to use a different email address as the username for the new account. You can still use the old email address for contact purposes however; this affects the username only.