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can’t receive some calls

  • 1 October 2023
  • 11 replies
  • 593 views

I ported my number when I first bought the phone months ago in march, it’s been working fine never had a problem till yesterday I couldn’t receive calls from my partner or mum yet I could receive their texts and I could still call them, I checked the coverage checker and it says everything is fine yet there calls still ain’t coming through? 

11 replies

Rayhanul Jannah Chowdhury
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Hi, from yesterday I am facing the same problem. From some specific I get call but from my husband my dad other relatives friends I couldn't receive. 

Tom
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Userlevel 8
Badge +6

Hi @Keeley Marie New 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

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Tom
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Hi @Rayhanul Jannah Chowdhury 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

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Rayhanul Jannah Chowdhury
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Thanks.

I have moved from lycamobile to ID mobile.

Kash
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Userlevel 8
Badge +7

Hi @Rayhanul Jannah Chowdhury,

We have been made aware that the issue is now resolved.

Please let us know if you still have issues and we can help you out.

 

Kash

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Rayhanul Jannah Chowdhury
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Thanks 

Its been solved 

Kash
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Userlevel 8
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@Rayhanul Jannah Chowdhury,

Glad to hear that.

Please let us know if you require further assistance in the future.

 

Kash 

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E
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@Kash @Tom my phone isn’t accepting calls from specific numbers. I’ve had voicemails from this person, but the phone has not rang or missed any calls in the logbook? I’ve been with ID mobile for about 2 years now. Just recently popped my sim into a new phone. Please can you advise?

Kash
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Userlevel 8
Badge +7

Hi @EllaBolt,

I would advise that you contact our Live Chat Team.

The team can investigate the issue further and raise a ticket if required.

It sounds like the port maybe split.

Kash

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K
Rank

I ported my number when I first bought the phone months ago in march, it’s been working fine never had a problem till yesterday I couldn’t receive calls from my partner or mum yet I could receive their texts and I could still call them, I checked the coverage checker and it says everything is fine yet there calls still ain’t coming through? 

Hi. I recently moved from EE to IDmobile and I’m getting calls that don’t ring and go straight to voicemail.

I’m in postcode TR7 (I live right near huge 3G, 4G, 5G towers!). 

I only moved to IDmobile 3 weeks ago and I’ve never had this issue before with this phone which otherwise works well. It’s an iPhone 7S. 

I’ve restarted my phone a few times, and checked all sorts of ring settings on the iPhone but that is not the problem. I believe it must be something to do with IDmobile network.

Can you please help investigate for me or give me more tips?

We have no Curry store near me so if I need a new SIM, can you please help arrange to post me one? Thank you

Kash
Rank
Userlevel 8
Badge +7

Hi @KtFliPh,

Welcome to the Community!

Sorry to hear about the issues you are experiencing.

I would advise checking the network status and coverage checker at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If no issues show, please test the SIM in a different handset.

 

Kash

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