You don’t need an iD online account to cancel your contract @FAH Q.
Get in-touch with customer service using iD online Live Chat, or send them a private message using Facebook Messenger or X (Twitter) DM.
The agents work until 8pm on weekdays.
The following forum articles might be of interest.
Thanks for the reply @andewhite
Unfortunately I do not and will never have access to Facebook, Twitter, Apple Store or Google Play. I will try the live chat, although it seemed useless last time I tried. It looks like the remaining option is to attempt to activate the ID SIM card so I can call 7777. I am not very keen to do this because at this point I do not wish to use ID services in any way.
The SIM card you got when you joined iD was already activated @FAH Q, which is why iD charge from date of dispatch.
Anyway, to avoid the bot when you’re chatting online with iD, just type “talk to a person” after connecting.
Hi @FAH Q , thanks for getting in touch.
Typically when you’re seeing mismatched text on the register page, clearing the cache/cookies from your browser history, or pasting the link into an incognito tab helps. However, we’re aware that you’re now looking at cancelling/processing a return.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
Can someone help me close my account, please? Everytime i use live chat they are experiencing “technical difficulties”… The sim isn’t working, I cannot create an account, i cannot cancel my contract (pay monthly, rolling), live chat is not helpful, FB chat - they just don’t respond… I just want to close my account so I am not paying for a sim that isn’t working, please close it!
Hi @ABR4R,
Welcome to the Community!
All team are very busy at the moment and our Facebook Team are dealing with a backlog.
Just checking if you managed to get a response via Facebook? If you still require assistance, please let us know here and we can PM you.
Kash
I would also like to cancel two SIM only plans please. I am within the cooling off period.
I cannot login on the website as one SIM hasn’t arrived, the other hasn’t been activated.
There is no pop up chat window on either laptop or mobile, I tried various browsers.
I also cannot post a new topic as the website won’t allow me to.
thanks.
Hi @Sat,
Welcome to the Community!
Please contact our Live Chat Team using the link below:
https://www.idmobile.co.uk/live-chat
If you have any issues, please get back to us.
Kash
There is no pop up chat window on either laptop or mobile, I tried various browsers.
Dear Kash, thanks for responding but as per my post quoted above, the chat does not work.
Hey there @Sat, if the issue is that the live-chat isn’t popping up, this likely means that you’ve got pop-ups blocked. Please disable any pop-up blockers, and you should be fine, or please try via a a different device.
Thanks,
Tyler