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data add on not working in france

  • 16 September 2023
  • 3 replies
  • 77 views

I ran out of my fair usage allowance 14 hours ago, and just before the allowance ran out, I bought a 6 gb data add on. It’s still not working. I thought there might be an activation delay, but it’s been around 15 hours now - any advice would be much appreciated!

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Best answer by Kash 9 June 2024, 19:03

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Userlevel 7
Badge +7

Hi @The roaming non expert,

Welcome to the Community!

If you have reached your fair usage amount you won’t be able to use an add-on either.

The fair usage amount includes add-ons also which means that once you have reached the limit you won’t be to use your data regardless of having an add-on.

 

Kash

That's not true you can extend you max usage on the app some how ,but I must how they said to do it. I'm having the same problem

 

Userlevel 7
Badge +7

Hi @Gavin Redpath,

The roaming usage can’t be increased unless you increase your cap so that you can be charged for usage.

 

Kash

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