Unfortunately @Roisin Town, iD Mobile don’t support eSIM transfers from one device to another device.

Forum members can’t look at customers accounts, nor issue an eSIM.

Probably best to contact iD customer service about this, @Roisin Town - hopefully they’ll be able to send you (email) a replacement eSIM.

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

Hi @Roisin Town 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi

i have the same problem 

can some one help.

i am having active id eSIM in one phone and not able to move to other phone

Hey there @Mbsb999, sorry to hear that.

I’d recommend contacting us via our live-chat to have this investigated ASAP:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi, can someone help me please

My new phone arrived today, and i chose the option to switch to ID, with an esim and also retaining my old number. 

The QR code is not valid, and when i fill in the form with my PAC code and transaction number, this is not working either. 

I now have no network on my new phone AND my old phone. Please help

Hi @Abigail Kinsey 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom