How can I get the eSIM QR emailed to me?

  • 16 May 2024
  • 4 replies

The question is self explainatory. And, please don’t send me any articles. I just want my eSIM QR code and be done with this. I have spent 1hr going through the website to find out how to get my QR code. This should be not be that difficult to get. 





Best answer by andewhite 17 May 2024, 14:32

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4 replies

Userlevel 8
Badge +10

Have you spoken to iD customer care, using their online Live Chat service, @Martin44?

The advisers work until 8pm on weekdays - their chatbot works 24/7.


No because the live chat icon does not up on my browser. I tried on my laptop and iPhone. 


Please, advise how I can get in touch with them

Userlevel 8
Badge +10

If you can’t access Live Chat, sometimes the following might help: 

  • Allowing popup windows.
  • Using an incognito / inprivate window in your browser. 
  • Using a different web browser.

Alternatively, contact iD customer care via their social media pages, using Facebook Messenger or X (formerly Twitter).


Userlevel 7
Badge +7

Hi @Martin44,

Welcome to the Community!

Just checking if you managed to get your issue is resolved.

If you still require assistance we can send you a PM.