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Hi, I know my phone (Nokia XR20) definitely works on 5g as I've had it before when I was using 02. Now on ID Mobile none of my 5g features active or display. I even went to Currys yesterday to get my SIM changed. Still no luck. Any ideas please?

Hey @Kalle,

Doesn’t look like the Nokia XR20 is an approved device for iD 5G. Sorry about this. Here’s the full list:

Thanks.

It's not 5G in my area

I want to speak to customer service for I couldn't find phone number

Really poor disservice

Hi @Ayubtanya, to speak with our customer services team, you’ll be able to contact our live chat. 

If you type into the chat box ‘speak to an advisor’ or select that option, you’ll be put through to a live agent. 

Live Chat Support | iD Mobile Network

-Lauren

A TIP for those they used to have 5G and when they switched to ID don’t have 5G.

Go to your phone SETTINGS (gear icon)  

SYSTEMS, 

RESET OPTIONS, 

RESET WIFI MOBILE & BLUETOOTH

RESET SETTINGS.    Now you should have 5G in an 5G area. Make sure you re enter your wifi passwords to get connected to your wifi networks. 

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