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I payed this contract for a family member.

I blocked the iphone 12 when the phone would not be returned to me. It has now been returned to me but will not recognise a sim because it is blocked. 

Any help with this appreciated. 

Hi @Sarah Whitehead Dodds,

Welcome to the Community!

Just checking if the handset was originally blocked by iD Mobile?

If it was blocked by a different network, you would need to contact them directly.

 

Kash

Yes, it was blocked by ID. 

Hi @Sarah Whitehead Dodds 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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