My Iphone 14 pro shows 4g but will not connect to internet
Userlevel 7
+6
Hi
Thanks for your post.
This may be down to a few things.
Is mobile data enabled on your handset?
You can check the coverage and network status at the link below:
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
If the coverage is good and no work is being carried out, please test the SIM in another handset.
Kash
How many handsets do you think I have. 5G phone, only possible 4G, not getting that either. No 3G.
Poor show
Userlevel 8
+9
How many handsets do you think I have. 5G phone, only possible 4G, not getting that either. No 3G.
Poor show
Perhaps the 3G has been switched off in your location,
Three UK (the iD network partner) are turning off 3G by the end of 2024 - already off in the following areas:
Userlevel 7
+6
Hi
Welcome to the Community!
Is it an iD Mobile approved 5G handset and you are in a 5G area?
You’ll also need to ensure that 5G is enabled on your handset.
Kash
Thanks for the reply, however, the point was I wasn't getting any connection. It's a 5G phone, but only can get 4G, when I can get it. 3G is no longer available, so most of the time I have no communication on my mobile. Mobile not working is not acceptable. I don't have time to look at endless FAQs, googling the issue etc checking on a list of possible settings available.
Just joined iD from Vodafone. Have Motorola A and having same problem.
Userlevel 7
+6
Hi
Welcome to the Community and welcome to iD Mobile!
Sorry to hear that you are having issues.
Have you checked the coverage and network status checker to see if there are any issues in your area?
If no issues are showing I would advise testing the SIM in a different handset and also a replacement SIM.
Kash
Reply
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