Hello @hannahlrogers 

Thank you for reaching out to us here on the community. 

We are sorry to hear you are experiencing issues with your new phone and eSIM. 

Have you received confirmation that the activation of the eSIM was successful? 

When you go in to your phone settings, is your eSIM showing there and is your number showing as correct? 

If you are unsure on where to check this, please let us know your handset make/model and we will be happy to provide further instructions. 

Our Live Chat team are also on hand to check that the service is activated and provisioned correctly. 

You can contact them here. 

Thanks, 

Nat