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I think the phone itself is faulty as no one can hear me on loudspeaker 

Hi @Lottie2023,

Welcome to the Community!

We are sorry to hear that.

Which make and model handset is it and when did you purchase it?

If you are within the returns period we can help with an exchange or if you are outside of the returns period it can be booked in for a repair.

You can also contact the manufacturer directly regarding repairs.

 

Kash

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