Hi. I recently went abroad to Turkey and before I left the UK I turned roaming off and my mobile data and signal off completely relying on Wi-Fi in the hotel yet I have still been charged additional charges for texts and calls.
Page 1 / 1
I turned roaming off and my mobile data and signal off completely
Please explain how you did this exactly?
I turned off the option here
That doesn’t turn “signal off completely”, just mobile data. So, your phone connected to a foreign network and you proceeded to make/receive calls and texts and were correctly charged as a result.
Oh. I thought this would. Thanks for the reply. How would I avoid charges in the future? It’s not a big bill as it’s only £20 but I would like to avoid this in the future.
Hi
Welcome to the Community!
You can set your cap to £0 so that we don’t charge you anything above your monthly bill.
Kash
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.