🚨 RESOLVED: Call issues affecting some customers.

  • 16 January 2024
  • 76 replies
  • 11677 views
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76 replies

Rosco1815
Rank

Same here. I have been getting cut off all day including while trying to do telephone interviews. Not acceptable. ID mobile offer zero customer support. Will be changing network provider once back up and running.

Goyle31
Rank
Userlevel 1

Affected me trying to report an RTC on an emergency 999 call this morning. And several times while trying to make calls relating to my job. Absolute disgrace.

 

Is this a three issue or an iD issue? What are iD going to do about it today, for the customers who have been affected? 

T
Rank
Userlevel 1

We’re aware that some customers are experiencing issues making calls, or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.

We’re working with our network partner to identify and resolve the issue as a top priority. We’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may have caused.

 

I am also experiencing this issue - South East England every call after 1 minute of call time then disconnected with the service message 

I

Same problem with me, all day, calls cutting out inside a few minutes, with that silly error message. All are personal calls to standard UK mobile numbers

IevaKir
Rank

Same issue here! When will it be resolved @iD Mobile ??

allotrios
Rank

Happening to me as well. Calls can’t last longer than a few minutes.

andewhite
Rank
Userlevel 8
Badge +9

I guess it’s grey area, but current terms & conditions state: 

 

J

We’re aware that some customers are experiencing issues making calls, or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.

We’re working with our network partner to identify and resolve the issue as a top priority. We’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may have caused.

 

Me too....please contact us all directly when the issue is resolved.  

Lyndsey Burrows
Rank

Same issue please fix soon as I can't talk to anyone including my gp 

C
Rank

Happening to me too, very poor but at least I know it’s not just me!

 

T
Rank

Been happening to me while trying to call ID mobiles customer complaints department after they emailed me as they can’t be bothered to call me.

4 phone calls, 45 minutes on hold in total and Im yet to speak to anyone. 

Can I make a complaint about the complaints department?  

Kevin Potter
Rank

@iD Mobile is there any update on this issue?

Kat2003
Rank

Happening to me, been on a business call to France & keep getting cut off, not very professional

D
Rank

Keeps happening to me aswell 4 different calls kept getting cut off mid conversation.  Had to ring someone back 6 times not acceptable 

Chris Ross
Rank
Userlevel 1

We’re aware that some customers are experiencing issues making calls, or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.

We’re working with our network partner to identify and resolve the issue as a top priority. We’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may have caused.

 

I'll be seeking some sort of compensation as you've really lost me work and I can't get thru to hospital about my daughter appointment totally unacceptable sort this today or I'm going to make a claim 🛄

 

Chris Ross
Rank
Userlevel 1

I'm having serious issues being cut off on really important calls IV lost 2 jobs as I was cut off giving a quote I'll be seeking compensation if this is not sorted today 😞

E
Rank

Other customers will be delighted to know that ID has most likely billed the calls you’ve been trying to make as international calls. I’m currently trying to get the additional charges removed.

C
Rank
Userlevel 1

This is not what I signed up for ID Mobile. I have been cut off in the middle of a conversation to book a ferry to France and then again while speaking to my local hospital regarding an appointment. This is not good enough especially as you are supposed to be a WHICH recommended provider!

Jo Humphreys
Rank

How long is this going to be a problem as I am in need of my phone and I can’t make calls 

Lucy Sims
Rank
Userlevel 1

Not a good day for this to happen, some very important phone calls were cut off. Extremely frustrating is it sorted now?

S

Me too, during a business call. Embarrassing!

Customer was patient, but it happened 3 times. Then she kindly called me from her phone and we were able to complete the conversation.  

Simon Brockbank
Rank

Yep I’m getting it too. Trying to speak to my bank fraud team, GP and dentist. In all cases can get through OK and in the automated queue, as soon as I get to the front (I guess) and someone actually answers, I get cut off with the “I’m sorry your service does not allow access to this number”.

Very annoying and very inconvenient as all three are fairly urgent calls.

Adam Islip
Rank
Userlevel 1

Me too! I use my phone for business so highly frustraing

Leanne Jade
Rank
Userlevel 1

I had this as well today. In the middle of a conversation then cuts out with a service issue. 

Yes same happening to me, but still  ongoing unfortunately.  Very annoying! 

Tasos Goldstein Anastasis
Rank
Userlevel 1

I had this as well today. In the middle of a conversation then cuts out with a service issue. 

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