We are aware that some customers are experiencing issues with using some network services.The iD Mobile app and coverage checking are also currently unavailable.
We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.
We apologise for any inconvenience these issues may cause.
iD Mobile
Updates
**14/02/24**
- 3G services have now been fully restored.
**13/02/24**
- 20:00: The team continue to work on restoring 3G voice calls for those still impacted.
- 15:15: Less than 1% of 3G voice calls still continue to be impacted. Teams continue to investigate.
- 12:15: A very small amount of 3G voice calls still continue to be impacted. Teams continue to investigate.
- 11:00: A small percentage of voice calls are still being impacted.
- 10:00: The iD Mobile app is up and running.
- 06:30: Issue has been resolved with Data Services. Impact still seen on a small percentage of voice call services which is under investigation.
**12/02/24**
- 21:30: Some 3G voice calls impacted and still under investigation.
- 19:20: Some 3G voice calls are still being impacted and this is under investigation.
- 17:30: Service has been restored for 4G voice, data services and the coverage checker. Some 3G voice calls is still being impacted.
- 14:00: Teams continue to investigate and mitigate impact as soon as possible.
- 11:45: Support teams are engaged on a call to investigate.
