🚨 Resolved: Network issue and problems accessing the iD app.

  • 12 February 2024
  • 72 replies
  • 15223 views
iD Mobile
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We are aware that some customers are experiencing issues with using some network services.The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

 

Updates

**14/02/24**

  • 3G services have now been fully restored. 

**13/02/24**

  • 20:00: The team continue to work on restoring 3G voice calls for those still impacted. 
  • 15:15: Less than 1% of 3G voice calls still continue to be impacted. Teams continue to investigate.
  • 12:15: A very small amount of 3G voice calls still continue to be impacted. Teams continue to investigate.
  • 11:00: A small percentage of voice calls are still being impacted.
  • 10:00: The iD Mobile app is up and running.
  • 06:30: Issue has been resolved with Data Services. Impact still seen on a small percentage of voice call services which is under investigation.

**12/02/24**

  • 21:30: Some 3G voice calls impacted and still under investigation.
  • 19:20: Some 3G voice calls are still being impacted and this is under investigation.
  • 17:30: Service has been restored for 4G voice, data services and the coverage checker. Some 3G voice calls is still being impacted. 
  • 14:00: Teams continue to investigate and mitigate impact as soon as possible.
  • 11:45: Support teams are engaged on a call to investigate.

72 replies

Karol Zalubski
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Userlevel 1

How make complaint and cancelled my contract????

 

T
Rank
Userlevel 1

Oh, not again. This is becoming ridiculous.

D
Rank
Userlevel 1

Three down again… now at the same time as Vodafone, which is trying to merge with them.

Could be a coincidence, but both Three and Vodafone have been having similar issues since December.

 

D
Rank
Userlevel 2

We are aware that some customers are experiencing issues with using some network services.. The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

**Update**

12:50 PM: We’re pleased to announce that the network issue has now been resolved. If you’re still experiencing issues with the network, please reset your phone. The iD mobile app and coverage checker are still unavailable. 

 

How can you say that the network has now been resolved?  If the mobile app and coverage checker is still unavailable then it is not resolved.  I still cannot use my phone.  You just need to reset your phone “.  Obviously it can’t possibly be your fault but it can be everyone else’s phones. Daisy4242

 

 

 

 

A
Rank
Userlevel 1

Ever since I started using this network, there's been no connection until I go into town. I can't even login to my account 

This network is rubbish 

Can't wait for my contract to end 

R
Rank
Userlevel 1

No service =  breach of contract

No response/responsibility = lack of loyalty

No account access = cancelled direct debits

Tom
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Userlevel 7
Badge +4

Hi Everyone.

 

We have had a recent outage that we apologise for, we believe services are back up and running, it may be worth rebooting your device to test.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Is this an iD Mobile issue or is it being caused by 3 and it affects all ‘piggyback’d services too?

R
Rank
Userlevel 1

My Mobile number X. 

I've got network problem.  I can't call to anyone or answer to any phone calls. 

Ann Gardiner
Rank
Userlevel 1

When will this issue be resolved.  It was like this on Saturday and came back fur one day and it's away again.  Is this because id  piggy back a signal?

Freddie Waugh
Rank
Userlevel 1

We are aware that some customers are experiencing issues with using some network services.. The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

**Update**

12:50 PM: We’re pleased to announce that the network issue has now been resolved. If you’re still experiencing issues with the network, please reset your phone. The iD mobile app and coverage checker are still unavailable. 

Tried restarting my phone several times, taken out & re-insterted SIM also. signal is still down. this happened on Friday also, feels like service issues are happening more frequently 

Nathan Etherton
Rank
Userlevel 1

Today Monday 12 Feb went down this morning app not working unable to make calls or mobile data 

Tilona
Rank
Userlevel 1

13.25 and I still have no network? And yes I have restarted my phone etc before you ask ☺️. However you said it was resolved at 12.50?

Ann Gardiner
Rank
Userlevel 1

The issue is not resolved.  Still no network signal at all

Sunetra Saha
Rank
Userlevel 1

My network is still down. it says ‘No Sim’

D
Rank
Userlevel 2

I would advise against rebooting your device if you’re experiencing issues at present because those that do can end up with no network coverage at all.

I don't even know how to 'reboot or reset' a network but as I'm not the only one with ongoing issues I will wait until advised to do so by ID Mobile with a step by step guide of what to do ☺️...I just end up breaking something otherwise 🙈

You’re not alone I have had ongoing issues with id mobile services.  I don’t know what reboot or reset a network is either.  Apart from turn my phone off and on again 

Sukhi
Rank
Userlevel 1

This is a joke

Nearly 4 days with next to no signal is pathetic

Sweet Caroline
Rank
Userlevel 1

We are aware that some customers are experiencing issues with using some network services.. The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

**Update**

12:50 PM: We’re pleased to announce that the network issue has now been resolved. If you’re still experiencing issues with the network, please reset your phone. The iD mobile app and coverage checker are still unavailable. 

We are aware that some customers are experiencing issues with using some network services.. The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

**Update**

12:50 PM: We’re pleased to announce that the network issue has now been resolved. If you’re still experiencing issues with the network, please reset your phone. The iD mobile app and coverage checker are still unavailable. 

Tried restarting my phone several times, taken out & re-insterted SIM also. signal is still down. this happened on Friday also, feels like service issues are happening more frequently 

We are aware that some customers are experiencing issues with using some network services.. The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

**Update**

12:50 PM: We’re pleased to announce that the network issue has now been resolved. If you’re still experiencing issues with the network, please reset your phone. The iD mobile app and coverage checker are still unavailable. 

Tried restarting my phone several times, taken out & re-insterted SIM also. signal is still down. this happened on Friday also, feels like service issues are happening more frequently 

This is ridiculous I haven’t been able to send or receive calls all day. I have an elderly father who lives alone and a teen with a life threatening health condition. This is happening every month and before you blame 3 I was with them 10 years and it never happened once! When are you going to start refunding us for the days you have been unable to provide a service.

A
Userlevel 1

Not working for me still!!!!

Bought this sim specifically for our ski holiday.  All day Saturday out and all day today as well. Was thinking of a permanent switch. But thinking again now

Working now. I put the sim in another phone and back again

B
Rank
Userlevel 1

Our family are all on ID. Both daughters signals don't work but mine and wife's do... all in the same house in Glasgow. I think it's an account thing rather than signal issue! 

R
Rank
Userlevel 2

My netwok connection is ok - never good, but no worse today, however i cant log into my online account

R
Rank
Userlevel 2

my.idmobile.co.uk seems to be innaccessible

HAPPY-GO-LUCKY
Rank
Userlevel 1

We are aware that some customers are experiencing issues with using some network services.. The iD Mobile app and coverage checking are also currently unavailable. 

We’re working with our network partner to get everything up and running as soon as possible, and we’ll post further updates on this thread as they become available.

We apologise for any inconvenience these issues may cause.

iD Mobile

**Update**

12:50 PM: We’re pleased to announce that the network issue has now been resolved. If you’re still experiencing issues with the network, please reset your phone. The iD mobile app and coverage checker are still unavailable. 

Can ID send a text to advise when website and app is working again? The mobile network was down last Saturday and now the app isn't working. If the website/app is the only way of interacting with customers, it cannot allow these services to be down

Angela Powell
Rank
Userlevel 1

I've been trying to get in my app and via website all day, it's now 10pm I've restarted my phone and unistalled and reinstalled app and still not working. I joined recently and there was a problem with my SIM. I've received a new one and need to activate, I'm OK at home but going out I will have no access to data, can you advise what I can do, so far my experience with you hasn't been great. Thank you

M
Userlevel 1

This is happening all the time. The network is completely unreliable. The whole family are with id and all struggling with network issues on a regular basis. Luckily my contract is up today and I can no longer justify paying for a service I'm not getting. 

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