I would like to cancel my contract within 14 days cooling off period, but can’t do it. I’ve tried the live chat many times for help but it is useless.
I cant use the live chat as it says I need a 4 digit pin which I don't have
Your customer service PIN is also in your iD My Account online - have you registered for your iD My Account online?
If you haven’t registered for your iD My Account online - visit https://my.idmobile.co.uk and register.
Anyway, good luck.
I cant use the live chat as it says I need a 4 digit pin which I don't have
Hello
When using the iD Live Chat service, make sure you chat between 9am - 8pm weekdays and 9am - 6pm weekends, so you get a person in the iD customer support team.
Also, you should type “talk to a person” once you get connected, to avoid the 24/7 chat-bot.
Otherwise try a PM via one of their social media channels:
There should be iD agents 8am - 8pm weekdays and 9am - 5:30pm weekends.
It could be a while before someone from iD will replies here, to your post.
Finally, please read the “How do I cancel my iD Mobile contract?” community article in-full.
Anyway, hope you get it sorted.
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