Can’t seem to get into my account on the app I’ve put in the right details and it says they don’t match when they are the same details as before I’ve tried putting my last name in capital letters and also tried with just the first letter of my last name in capital letter still not letting me get in
app wont let me log
Userlevel 8
+9
Unfortunately
I’m on the add your Id mobile number page and I’ve put the correct details in and says that my details don’t match our records
Userlevel 8
+9
Hopefully someone from iD can help you with that
Does this mean I’m going to have to cancel my sim and go to a different company
Userlevel 8
+9
Does this mean I’m going to have to cancel my sim and go to a different company
Okay
If you’ve purchased a minimum term contract, then your cooling-off period could be ending soon.
Userlevel 7
+7
Hi
Thank you for your patience and understanding during this time. Essential maintenance has been completed. The iD Mobile app and My Account online are back up and running for new registrations and existing users.
Please get back to us here if you still experience any problems.
If possible please provide screenshots of the error.
Kash
I can’t add my plan onto the app where I have my son’s contract I need to add my direct debit details. It says details don’t match?????
Userlevel 7
+7
Welcome to the Community!
Have you tried to add your direct debit via your account online?
Please can you try this way and let us know how you get on.
Kash
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