Question

Can't receive calls directly after a port and want to leave

  • 4 October 2022
  • 2 replies
  • 39 views
Claire Samson Smith
Rank

I have just had my old number transferred over after leaving my old provider.  Had the confirmation that my number is now transferred and working but can’t receive calls from anyone, or send messages.

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Are you still within your cooling off period, as a new iD Mobile customer?

If yes, then perhaps:

  1. Arrange to keep your number.
  2. Return your order as per the “How do I cancel or return my order?” iD community FAQ, or start this process online at:
    https://www.idmobile.co.uk/help-and-advice/returns-cancellations.

Good luck @Claire Samson Smith. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Claire Samson Smith 

 

Has your port fully completed and your device has only the iD Mobile SIM inside it? Once the port completes you should be able to use texts and calls as normal.

 

If you’re still having issues with your number port please let us know so we can reach out and help.

 

If you definitely want to leave us, we’d recommend the above suggestion by @andewhite.

 

Tom

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