Cancel new contract

  • 29 February 2024
  • 5 replies
  • 29 views
Dave Parker
Rank
Userlevel 1

I need to cancel my new contract?

5 replies

Dave Parker
Rank
Userlevel 1

I went through Money Saving Expert as a great new deal was offered.

It turns out it is hard to still keep the same number if already with iD Mobile.

 

I want to cancel the new order

WelshPaul
Rank
Userlevel 8
Badge +6

You need to speak to live chat and request cancellation under the cooling-off period. 

https://idmobile.co.uk/live-chat

FYI - You will receive a final bill and this must be paid, so don’t go cancelling the direct debit just yet, otherwise you risk ruining your credit file and any unpaid sums being passed on to a debt collection agency.

Kash
Rank
Userlevel 7
Badge +7

Hi @Dave Parker,

Welcome to the Community!

Just checking if you got some help with your return?

If you still need assistance please get back to us here and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Dave Parker
Rank
Userlevel 1

Hi Kash and thanks for responding. 

I seem to be ok now, I managed to chat with a representative and 🤞things will be resolved. 

 

Thank you 

Kash
Rank
Userlevel 7
Badge +7

Hi @Dave Parker,

Glad to hear that it is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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