I am already an ID mobile customer. I signed up for a sim only rolling contract in February but never used it and have now lost the sim card.
As there is no way to have multiple contracts on an ID mobile account, I am now unable to cancel this.
The option for live support doesn't appear for me and phoning up is no good, as I'm calling from an ID mobile number and don't want to risk this contract being cancelled by the automated system!
+7
Hi
Welcome to the Community!
You would need to register a new account if you have multiple SIM cards.
You can find cancellation information HERE.
If you have any issues with cancelling, please let us know and we can help.
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Kash
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Kash,Â
I can't set up an account for the second sim as it requires a code sent to the sim card and I have lost it.
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+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Â
Kash
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