Solved

Cannot get access to account after App change

Hi, has anyone had difficulty registering their account again after the new App? I can no longer access my account anymore!

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Best answer by Lauren 27 April 2024, 17:20

Userlevel 4

Hi @EileenMG, we apologise for the issues with the app. We’re aware of these pain points and we’re working on resolving as soon as possible.

If you need us to double check anything on the account on our end, just let us know here and we’d be happy to send you a PM.

-Lauren

I can't access my account to top up data

I am struggling to access my account my info is not recognised

Userlevel 1

I see that access to our ID account is an issue as I found cannot access it this morning , having had to update the app and setup my details again.

i see others have posted this issue are from 10 days ago.

Why has this issue not been advised by ID to affected users.

When will it be sorted ….

if you don’t know then put the old app back in place until you correct and FULLY test the new app before putting it back online ….

Userlevel 7

Hi @Susan Wainwright,

Welcome to the Community!

Have you registered for the new iD Mobile account?

If not you’ll first need to register your account first.

Kash

Why iD Mobile?

Sign up