Solved

Cannot get access to account after App change

  • 24 April 2024
  • 9 replies
  • 151 views
E
Rank
Userlevel 1

Hi, has anyone had difficulty registering their account again after the new App? I can no longer access my account anymore!

 

icon

Best answer by Lauren 27 April 2024, 17:20

View original

9 replies

Lauren
Rank
Userlevel 4
Badge

Hi @EileenMG, we apologise for the issues with the app. We’re aware of these pain points and we’re working on resolving as soon as possible.

If you need us to double check anything on the account on our end, just let us know here and we’d be happy to send you a PM.

-Lauren

Susan Wainwright
Rank

I can't access my account to top up data

Susan Wainwright
Rank

I am struggling to access my account my info is not recognised 

I
Rank
Userlevel 1

I see that access to our ID account is an issue as I found cannot access it this morning , having had to update the app and setup my details again.

i see others have posted this issue are from 10 days ago.

Why has this issue not been advised by ID to affected users.

When will it be sorted  ….

if you don’t know then put the old app back in place until you correct and FULLY test the new app before putting it back online …. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Susan Wainwright,

Welcome to the Community!

Have you registered for the new iD Mobile account?

If not you’ll first need to register your account first.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Susan Wainwright
Rank

Hi yes I have registered but when entering my mobile number and date of birth it says records not found. I have ran out of data and I can't do anything about it. 

Tyler
Rank
Userlevel 3

Hey there @Susan Wainwright, we’re sorry to hear that. Have you tried directly via this link please?

 

https://my.idmobile.co.uk/login

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Susan Wainwright
Rank

Hi I've fried again and it says my details don't match your records. I'm stuck I can't change the bundle or cancel it. Maybe I should stop direct debits and go with a different provider it's ridiculous. I never had any problems with old app. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Susan Wainwright 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?