Question

Cant access the id mobile webiste

Hi,

I keep getting a message that I have been blocked so can’t have access to the main id website due to cloudflare security!?

can you please advise how I can fix this so I can access my upgrade offers.

thanks

Userlevel 8

Have you got a screenshot of the Cloudflare security error / warning message @lparker18?

Meanwhile, have you discussed your upgrade offers with the iD telephone sales team?
Contact the team on 020 7139 1397, during normal office hours.

Yes I do! @andewhite

Userlevel 8

Are you using a corporate Wi-Fi network for your data connection @lparker18?

What happens when you turn-off Wi-Fi, and use a mobile data connection to visit the https://www.idmobile.co.uk website instead?

If you’re already an iD customer, you’ll need to visit https://my.idmobile.co.uk to see your specific upgrade offers from iD Mobile @lparker18.

Userlevel 7

Hi @lparker18,

Welcome to the Community!

I hope that the information that @andewhite has helped.

If you require further assistance or are still having the issue, please let us know.

Kash

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