Question

Currys PC World Gift Card Not Working

  • 23 December 2022
  • 3 replies
  • 6651 views
J
Rank

My Currys PC World Gift Card is not working, I get an error saying "Invalid Card Status" on the Currys website. Live Chat support was not helpful at all, and told me to go to Currys support, and Currys support told me to go iD mobile support. Any help would be appreciated. Thanks.

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Jolanta1972,

We are sorry to hear about the issues with your gift card.

Could you please visit this link HERE and let us know the balance that is showing on the card?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi @Kash,

When I put the card numbers into that website it just says "Something went wrong. Please try your request again."

I think the card may not have been activated or even have any money on it, I only received it about 3 days ago so I'm confused as to why this would be.

Jolanta

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Jolanta1972,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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