So I moved to ID last week and my number switching day was yesterday 15/11
Since yesterday at 2:00pm I lost all connectivity, and my sim is not recognised by ID... Reached out to customer service who were clueless, everything they suggested I've already tried! I even went and got a new SIM from curry and activated it on my account and still absolutely nothing! Every other sim I tried work on my phone and my ID sim did not work or being recognised by any other phones!
I now have no phone number, no data, and my phones keep giving me "sim not provisioned - emergency calls only". no ability to make or receive calls, no ability to receive messages including those from banks and online accounts that need to verify me (vital for my work).
I'm not even able to get my PAC to close my account and move somewhere else as obviously I can't receive texts!
I'm stuck I can't even just go and get another contract somewhere else straight away as my problem is my dependence on my number that I now can't retrieve!!!
This experience is beyond stressful ..I'm in physical pain because of it! I wish I never made the move.
Ive just joined to pay bills and get no connectivity it seems!
Any one can offer any advice?? I feel huge anger and this is taking me to dark places...please help.