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Error message on trying to switch with PAC

  • 19 August 2023
  • 9 replies
  • 594 views
Anna Lee
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I am trying to switch my new number using PAC. The form pops up with “Something went wrong!” when I try to submit. It doesn’t say what went wrong! I can’t submit the form

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Best answer by andewhite 21 August 2023, 23:51

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9 replies

andewhite
Rank
Userlevel 8
Badge +9

Did you submit your PAC at the point of purchase @Anna Lee?

Your PAC can only be used once.

Kash
Rank
Userlevel 7
Badge +7

Hi @Anna Lee,

Welcome to the Community!

Just checking if you used the PAC code already as @andewhite advised.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Anna Lee
Rank

It wouldn’t submit in Firefox at all, it did go through in Chrome. I don’t know if that counts as having used it once. It stated my number would change over today. It has not Does this mean I can’t keep my number now??

andewhite
Rank
Userlevel 8
Badge +9

The iD switching timeframe guidelines are:

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Anna Lee 

 

Ports would happen between 8am and 10pm on the date selected/given, please let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

It wouldn’t submit in Firefox at all, it did go through in Chrome.

 

This is correct. The page at https://switching.idmobile.co.uk/customerPortIn fails in Firefox (tested v115) due to CORS policy. The front end error message is "Something went wrong!". Please see below for the Console error message.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://dcg-prd-as-proxy.eu-gb.ace.ibm.com/microsite/v1/request?requestType=pacstacinnewapi. (Reason: CORS request did not succeed).

 

@Tom This needs to be fixed on your end! There have been multiple complaints about it on the forum over the past year (e.g https://community.idmobile.co.uk/ask-a-question-18/pac-code-something-went-wrong-error-45897 )

Tom
Rank
Userlevel 7
Badge +4

Hi @jjj333 

 

We’ll feed this back.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nicola v
Rank
Userlevel 1

I’m trying to transfer my number.  I’ve filled the form in just keeps saying “something went wrong” I haven’t used the pac before now , my band is in capitals..it’s really frustrating for something that is usually  so easy!!! 

Tom
Rank
Userlevel 7
Badge +4

Hi @Nicola v 

 

Does the transaction number you’re using begin with a 4?

 

If not, please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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