I recently ordered a phone for my wife, which has arrived today.
i then tried to order a phone for my son.
my order has been declined based on a credit check. This cannot be based on my actual credit rating. I believe this to be a case of the system deciding that the application may be fraudulent because of the previous order. How do I overcome this issue?
fraud suspected?
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Userlevel 8
+9
Try calling the iD telephone sales team on 020 7139 1397 - it’s a busy line so you may need to wait or try again.
Good luck
Thank you. Will try that now
Userlevel 7
+7
Did you manage to get assistance via the number
If you still need some help, please let us know here and we will assist you.
Kash
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