Question

Fraudulent account opened in my name

  • 12 July 2023
  • 2 replies
  • 25 views
D
Rank

My identity has been stolen. Action fraud aware. My equifax report tells me the suspect had dealings with ID mobile in my name. Please contact me asap.

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @dinodino, sorry to hear about fraudulent use of your details.

iD Mobile tell you to contact them using their online live chat in these cases. 
If I was in this position, I’d contact iD customer service privately using Facebook Messenger, or send a Twitter DM. 

The support teams work until 8pm weekdays.

See the online forum article Report a fraudulent iD account FAQ, which may help in this case.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @dinodino,

Welcome to the Community!

Sorry to hear that you have been a victim of fraud.

Did you manage to get in touch with someone regarding this or did you still require assistance?

If you still require assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?