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I can not make calls or receive calls in Japan

  • 28 November 2022
  • 3 replies
  • 560 views
Chantoto
Rank
Userlevel 1

Hello

I am in Japan and I tried to call to UK number or phone to Japan but it does not work.

Also I have tried to call to me but it say “do not recognize the number”.

International call is enabled on id mobile app. also there is  a ¾ bars with “docomo” Japanese mobile carrier. It was the same in October when I came to Japan. How can make my phone work so that I can make or receive calls in Japan?

 

 

 

 

 

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Best answer by andewhite 28 November 2022, 18:21

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

You’ll need to make sure ROAMING is allowed in your iD account, and also on your handset, and your bill cap/spend cap will need to be big enough to let you call the UK, or a number in Japan.

🤞🤞🤞

Chantoto
Rank
Userlevel 1

Thanks, I have increased my cap to 15 GBP from 5 GBP and it now works.

Kash
Rank
Userlevel 7
Badge +7

@Chantoto,

Glad to hear that this is resolved.

Thanks @andewhite for your assistance with this one.

 

Kash

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