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I can not make calls or receive calls in Japan

  • November 28, 2022
  • 3 replies
  • 642 views

Chantoto
Community Member

Hello

I am in Japan and I tried to call to UK number or phone to Japan but it does not work.

Also I have tried to call to me but it say “do not recognize the number”.

International call is enabled on id mobile app. also there is  a ¾ bars with “docomo” Japanese mobile carrier. It was the same in October when I came to Japan. How can make my phone work so that I can make or receive calls in Japan?

 

 

 

 

 

Best answer by andewhite

You’ll need to make sure ROAMING is allowed in your iD account, and also on your handset, and your bill cap/spend cap will need to be big enough to let you call the UK, or a number in Japan.

🤞🤞🤞

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3 replies

andewhite
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • November 28, 2022

You’ll need to make sure ROAMING is allowed in your iD account, and also on your handset, and your bill cap/spend cap will need to be big enough to let you call the UK, or a number in Japan.

🤞🤞🤞


Chantoto
Community Member
  • Author
  • Community Member
  • 0 replies
  • November 28, 2022

Thanks, I have increased my cap to 15 GBP from 5 GBP and it now works.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • December 5, 2022

@Chantoto,

Glad to hear that this is resolved.

Thanks @andewhite for your assistance with this one.

 

Kash