i cant get to my account and i cant receive calls

  • 1 December 2023
  • 9 replies
  • 159 views
Apinder
Rank

Phone straight to voicemail. No one can contact me. I also can't access my account. I'd and password not recognised and can't reset. App not loading 

9 replies

andewhite
Rank
Userlevel 8
Badge +9

There is a subscriber incident today, and in addition other iD services are misbehaving @Apinder.

 

C
Rank
Userlevel 1

Why can’t I log onto my ID account? 

Kerry Godfrey
Rank

My mum drove to me as she so worried about me

Stephen Pretty
Rank

Try restarting your phone.  Worked for me just now.

S
Rank
Userlevel 1

I agree I've tried all day to log into my account. It's not working. I'm in Ayrshire scotland and have read that's all in the UK. Try not to panic.

Scott M
Siân
Rank
Userlevel 3
Badge +1

We had experienced some issues yesterday with our network, but this is mostly fixed now. Additionally, as a knock on effect we have experienced a higher volume of contact than usual. The iD app has become unavailable again for some customers. Once again, we apologise for any inconvenience you’ve experienced, and we’ll continue to provide updates here - https://tinyurl.com/3ykh4ayb Thanks. 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank
Userlevel 1

I still can’t log into my account

C
Rank
Userlevel 1

I still can’t log in to my ID account on my laptop.  Anyone else still having this problem? This has been going on since yesterday.

Tom
Rank
Userlevel 7
Badge +4

Hi @Confused1 

 

Have you been able to log in before?

 

Have you registered?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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