Hi,
What is my Data Allowance for Italy?
Do I get charged for using my Data in Italy?
When is the app going to be working as its still down?
Best answer by andewhite
View original
Can I get a reply to the above please as I'm going to Italy today.
The app isn't working and I can't get through to anyone by phone?
Userlevel 3
Hi,
Assuming you’re not on PAYG, your data usage in Italy will just come out of your regular allowance. I was in Italy last summer and all was good. Free roaming 😀
Jonty.
Userlevel 8
+9
Can I get a reply to the above please as I'm going to Italy today.
The app isn't working and I can't get through to anyone by phone?
Unfortunately iD Mobile don’t have a telephone support helpline, and their iD community is very much the slowest way of communicating with iD,
Quicker ways of chatting with iD support are through their online Live Chat service, or via their social media pages using Facebook Messenger or X (formerly Twitter) to send a private message (PM/DM).
The customer advisers work until 8pm on weekdays.
Userlevel 3
Oops - forgot, sorry. Just need to make sure your roaming in your account is ‘on’. Do you know if it is (or ‘was’)? If not, perhaps get the Live Chat team to check just in case:
Live chat can be accessed here - https://www.idmobile.co.uk/live-chat
Jonty.
Oops - forgot, sorry. Just need to make sure your roaming in your account is ‘on’. Do you know if it is (or ‘was’)? If not, perhaps get the Live Chat team to check just in case:
Live chat can be accessed here - https://www.idmobile.co.uk/live-chat
Jonty.
Yes my roaming is on Jonty.
Thanks.
Userlevel 8
+9
Hi,
What is my Data Allowance for Italy?
Do I get charged for using my Data in Italy?
When is the app going to be working as its still down?
Your roaming data allowance for Italy depends on the date you joined iD Mobile,
It might not be the same as your UK data allowance.
Hi,
What is my Data Allowance for Italy?
Do I get charged for using my Data in Italy?
When is the app going to be working as its still down?
Your roaming data allowance for Italy depends on the date you joined iD Mobile,
It might not be the same as your UK data allowance.
I joined ID Mobile October 2023 taking out a 2 year contract?
I thought I was allowed upto 30GB usage?
And I am in the UK by the way,I'm going to Italy.
Userlevel 8
+9
Your roaming data allowance for Italy depends on the date you joined iD Mobile,
It might not be the same as your UK data allowance.
I joined ID Mobile October 2023 taking out a 2 year contract?
I thought I was allowed upto 30GB usage?
And I am in the UK by the way,I'm going to Italy.
Yes, Italy is one of the iD Mobile inclusive EU roaming destinations.
Hence, your roaming mobile data allowance would be 30GB/month for Italy,
Your roaming data allowance for Italy depends on the date you joined iD Mobile,
It might not be the same as your UK data allowance.
I joined ID Mobile October 2023 taking out a 2 year contract?
I thought I was allowed upto 30GB usage?
And I am in the UK by the way,I'm going to Italy.
Yes, your inclusive EU roaming data allowance would be 30GB/month,
Cheers AndeWhite 👍👍👍
Userlevel 7
+4
Hi
I’d recommend using the fair usage calculator which will let you know how much data you’ll be able to use while roaming.
Tom
All went well In Milan, data worked as it should without any issues.
Userlevel 7
+4
Hi
Glad to hear, hope the trip was a good one.
Tom
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