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Incorrect email given when purchasing

  • 27 July 2023
  • 4 replies
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I have not received an email confirmation after ordering a pay monthly sim only deal, I may have given an incorrect email address what can I do? I have not received the sim as yet

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Best answer by Mohammed 30 July 2023, 13:03

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4 replies

andewhite
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Userlevel 8
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iD advise it takes 3-5 working days (i.e. Mon-Fri), from the date of dispatch, before your order’s likely to be delivered.

If you’ve been waiting longer than this, your item(s) might have gone missing in-transit @Planty63. 

Mohammed
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Userlevel 7
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I have not received an email confirmation after ordering a pay monthly sim only deal, I may have given an incorrect email address what can I do? I have not received the sim as yet

Hey @Planty63,

We can change the email but can’t re-send the automated emails that were issued.

If you want, I can get this changed or you can update the email once you have the SIM Card received via the iD app/account after registering.

Mohammed

 

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Thanks Mohammed,

I managed to live chat with an agent and what you stated has been done, I now just have to wait for the sim to arrive and can then hopefully set up on the id app

Kash
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Userlevel 7
Badge +7

Hi @Planty63,

Glad to hear that you managed to get through to somebody.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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