I make little use of my phone and am on the cheapest tariff. I have 215 mins left on phone, 5000 texts left and 1.9 of data. My next payment is due in two days. Why why am I told I’ve reached my cap limit - I can’t make calls.
INCORRECTLY TOLD CAP REACHED
Userlevel 7
+7
Hi
Welcome to the Community!
We are sorry to hear about this and it sounds like an error.
Please can you restart your handset and see if that makes any difference.
If you still have issues, please let us know.
Kash
Thank you Kash - in fact the phone was back to normal the day after writing the above. It’s happened once before and whilst I’m sure I’m quite wrong and shouldn’t make such a suggestion but it makes ,me wonder if it’s a ploy to make me upgrade.
Userlevel 7
+7
Hi
Welcome to the Communtiy!
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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