Question

Issue logging into instagram

  • 25 April 2024
  • 8 replies
  • 49 views

Userlevel 1

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 pro

I've tried the following 

- reinstalling app, also not on any beta versions

- logging out/in (sometimes this would work temporarily)

- restarting phone

 

Appreciate any help! 

 

 


8 replies

Userlevel 1

I'm having the exact same problem, tried all the above...using the Google 8 Pro just for reference with iD mobile.

Userlevel 1

Glad I’m not the only one, has this happened to you recently? For me, it started around a month ago. 
I’ve also reported the issue to Instagram but not holding my breath out for a fix anytime soon

Userlevel 4
Badge

Hi @Frankieee, a quick question on this. Are you able to access Instagram via WIFI, and it’s data specifically that’s blocking access?

-Lauren

Userlevel 1

Hi @Lauren , 

Yeah I can access Instagram via WiFi but on data I can't

Userlevel 1

Yeah about a month ago too, it's been very annoying!! 

Userlevel 7
Badge +4

Hi @Frankieee & @Rohdich 

 

Okay, are you able to open Facebook and WhatsApp via data?

 

Tom

Userlevel 1

Hi @Tom 
I’m able to open WhatsApp, Facebook, Facebook Messenger on data

Userlevel 7
Badge +7

@Frankieee,

It sounds like your issue is with Instagram as other apps are working fine.

Have you tried the SIM in another handset and checked if Instagram works on that handset?

If you are using an iPhone on Mobile/Cellular Data, you must allow internet access to the Instagram app in Settings.

 

Kash

 

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