I get no live chat button on https://www.idmobile.co.uk/live-chat no matter what browser (Chrome, Edge, Safari), no matter what device (Android phones, desktop PCs, laptops), no matter if I’m logged in or not, no mater if I reset/clear cookies, etc.
"Live chat" is a myth right?
So, the only way to complain that IDMObile ‘upgraded’ (increased charge) of my first SIM to pay, when in fact I ordered a second SIM is to leave a message on that phone number or write by post?
https://www.idmobile.co.uk/help-and-advice/complaints-procedure