Very frustrated ‘customer’ here. July 2018, My wife wanted a new iPhone SE through car phone warehouse and was declined for a £15 a month tariff with no explanation as staff are not informed of the reason. We have an excellent credit rating and there should be no reason to be declined. So I tried my luck to register the phone in my name and bingo! No problem. New phone. Happy wife.
2 months later, my phone was due an upgrade and I thought i would go for the same phone and tariff as my wife’s as we were happy with the phone,service and deal. I was declined even though I am a existing customer with again no bad credit history, good salary, mortgage no credit card debts etc, confused and annoyed I was told to come back and try again in 30 days after this application had expired.
So today I tried again and guess what , I was declined again!! Again no reason given, I have no financial issues whatsoever and stress I am a existing customer with my wife’s new phone with an option for a second line according to the cpw man.
Even more annoyed I asked for the ID customer service number to complain as the member of CPW agreed I had a strong case. So I rang the 7777 number.......many options but not one for actually speaking a customer service rep no matter which option you choose.
can anyone help me further either with a response from ID who can look into my contract application or at least a number where you can speak to a human not a automated service.
i only want to buy your phone ! I don’t understand why I was declined.
Best answer by Phil
We'd recommend that all the details used during your order are fully accurate and any payment methods are linked to the same address as that provided for the order.
You can call on 0800 049 0250 to speak with our Sales Team for a future application, but it's unlikely that the decision made in this case can be reversed.