Hi, yesterday I received my brand new iPhone but when I tried to put the sim in it would not get recognised by the phone and the iPhone kept saying for me to put a ESIM in. I’m not sure if the sim if faulty but if I could get some help that would be grand
Userlevel 8
+9
Does your new iD SIM card work in another phone
If the iD SIM works in another device, perhaps contact Apple support for assistance with your iPhone issue
Otherwise, if your purchase was from the iD Mobile website, the staff in any Currys store should be able to assist.
Does your new iD SIM card work in another phone
If the iD SIM works in another device, perhaps contact Apple support for assistance with your iPhone issue
Otherwise, if your purchase was from the iD Mobile website, the staff in any Currys store should be able to assist.
No it doesn’t work in another phone
Userlevel 8
+9
Probably a dud or inactive iD SIM card in that case
The quickest option is pick-up a replacement SIM from your nearest Currys store, otherwise use the online iD Live Chat service to ask for a replacement and wait for it to arrive by Royal Mail postal service.
The online agents work until 8pm on weekdays.
Userlevel 3
+1
Hi
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