I ordered a new contract, I received the phone and sim yesterday ,the sim isn’t working, what can I do?
Check your coverage Tested OK
compatible handset Tested OK
- Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode.
- Check that the SIM card is inserted correctly.
- Restart your device.
- Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again.
- Try the SIM card in another 'iD compatible handset', and test the connection in a few locations to see if the SIM connects. If you don’t experience any issues with the other handset, your original phone may be at fault.
- Tested