Question

No signal for 2 days? Is there a service status page?

  • 12 April 2023
  • 4 replies
  • 78 views
StewBacca
Rank

Hi there,

i have no service on my phone. Have not had any for 2 days. My postcode is RH13 5EY - I cannot find a service status checker.

 

Please advise

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Looks like there might be network issues in your area @StewBacca.

 

StewBacca
Rank

Is this the main 3mobile checker? Or is there a specific IDMobile checker?

 

my partner is on 3mobile and her signal is fine, yet I have nothing on idmobile now for almost 72 hours 

andewhite
Rank
Userlevel 8
Badge +9

Three UK are iD Mobile’s network partner.
Both companies use the same mobile network infrastructure.

If your partner is successfully using a Three UK SIM card in the same location, sounds like your phone or iD SIM card might be faulty @StewBacca. 

Can you use your phone and iD SIM card in other locations?
Does your iD SIM card work in your partner’s phone at the problem location?

Tom
Rank
Userlevel 7
Badge +4

Hi @StewBacca 

 

It would be strange that your partner on Three UK is having different signal to you on iD Mobile, as @andewhite has mentioned we share the same signal network so you should get the same signal they would.

 

Have you tried your iD Mobile SIM card in another device to test service there? It could be a faulty SIM card or device.

 

Tom

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