Question

No signal for nearly two weeks

  • 2 April 2024
  • 7 replies
  • 84 views
K
Rank

Hi in the last two weeks ive gone from having 5G at home to little or no signal at home if i dont connect to my wifi i cannot hse my phone at all

Is this a an going issue or normal ? Its almost like everything is good for the 1st month thendown hill!

Ive checked the signal and its showed issued on day 1 but doesnt now. Ive rebooted phone reset it anx still the same!!

 

Any assistance would be appericated.

7 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Kehoe 

 

I’m sorry to hear this, please could you let us know the postcode(s) where you’re having these issues?

 

Does this happen everywhere you go or just certain areas?

 

Are you able to switch manually to 4G instead of 5G?

 

Tom

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K
Rank

My post code is NG19 6ED, i am not sure how to switch what network i am on its mainly around the house i get 0 signal or strongest i get is 1 bar on 4g. If i turn of wifi when at home my phone just says no signal i have to be outside to get any bars

 

When im in the city its full solid bars and 5g and at work full 4G.

 

When i did coverage it says very poor for the bandwith on mast data at home. When i 1st got the phone i had 5g now 0 signal

Tom
Rank
Userlevel 7
Badge +4

Hi @Kehoe 

 

Okay, taking a look the area of NG19 6ED is subject to congestion, Three UK are aware and doing what they can on this, apologies for any inconvenience caused.

 

https://www.idmobile.co.uk/help-and-advice/coverage

 

Tom

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B3000
Rank
Userlevel 1

I am in SW4 0HH and having the same issue - my 5G seems to have completely vanished !!!!

It was great up until just over a week ago...now I walk around the house and so signal anywhere.

Tom
Rank
Userlevel 7
Badge +4

Hi @B3000 

 

Taking a look the area of SW4 0HH has a very weak 5G signal, you may get a 5G signal in areas, however 4G looks to be the stronger choice.

 

https://www.idmobile.co.uk/help-and-advice/coverage

 

Tom

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B3000
Rank
Userlevel 1

Hello Tom thanks for the reply.

On that map you provided, I click on 5G, and is the dark red areas the 5G signal ? Or the other way around ? thx

Tom
Rank
Userlevel 7
Badge +4

Hi @B3000 

 

The dark red areas are the projected stronger areas for 5G, it is worth knowing the coverage checker is an approximation and not always 100% accurate, with the way this looks, I would expect weaker 5G signal generally.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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