Question

No welcome email received

  • 29 September 2022
  • 4 replies
  • 224 views
Heidi Kiddle
Rank

No welcome email received, so no mobile number, so I can't even contact customer service to ask them for my welcome email which will contain my mobile number as you need a mobile number to speak to anyone on chat. This is ridiculous

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Heidi Kiddle, if you’re a new iD customer, then your new iD SIM card is ready to use.

Pop it in a phone and call or text a friend, who should be able to give you your number.

Alternatively, call your landline from your mobile and hang-up - then dial 1471 on your landline to get your mobile number.

Good luck @Heidi Kiddle. 

 

Kash
Rank
Userlevel 7
Badge +7

@Heidi Kiddle,

If you require further assistance with your query you can get back to us here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Maeve2313
Rank
Userlevel 1

I'm joining in this thread as I have the new sim, it's in the phone, it's working, I know the number, but I can't register ( won't submit) and sp I can't transfer my old number. I have a pac code. But can't open an account for the new sim. So what do I do?? Checked spam and all that. Maeve2313

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Maeve2313,

Try a different browser as you may be using an incompatible one hence not being able to submit when registering.

As for porting, you can do this also here: https://switching.idmobile.co.uk/

 

You’ll need your transaction number (beginning with 4) from the welcome email.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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