Question

Nowhere to put switch date

  • 5 June 2023
  • 4 replies
  • 44 views
Louise0425
Rank

I'm trying to put an order in but won't let me continue without putting a switch date but doesn't give me anywhere to put it?

This topic has been closed for comments

4 replies

Geluk
Rank
Userlevel 4
Badge +1

Try an alternative browser.

Geluk
Louise0425
Rank

I have tried Google, Chrome and Safari?

All saying the same?

Tom
Rank
Userlevel 7
Badge +4

Hi @Louise0425 

 

I’m sorry to hear this, I’ve not heard of anyone else having issues like this, have you tried calling the sales team on 0207 1391 397 to place an order alternatively?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nikhil P
Rank
Userlevel 8
Badge +3

Hey @Louise0425, 

Did you manage complete the transaction? 

I’ve just been trying to recreate the error you’re facing, can you confirm if you can see a screen like the image below:

If so, did you choose ‘Keep my number & schedule switch now (requires PAC)? does an error message appear, or does it just prompt you to enter a switching date and no date field appears? 

Thanks,

Nikhil

iD Community Manager
Terms & Conditions
Why iD Mobile?